Open a ticket and describe exactly what is wrong: which server or service, since when, and what you expected. With concrete details we can help you fastest.

What you can do yourself

  • Wrong purchase right after ordering: Within the first 30 minutes you can return any vServer immediately, KVM Root 3.5 even at any time. Details in this article.
  • The service no longer fits: Cancel at the end of the term, at the latest 7 days before the due date. See this article.
  • Server too small or too large: Change the resources in the Cloud Manager, billed proportionally. More in this article.
  • Technical problem: Check the status page for a known outage.

And if that is not enough?

In case of a wrong purchase or financial difficulties, we check case by case whether we can accommodate you. There is no entitlement to it, but you are welcome to ask.

If you are unhappy with the support itself, read this article.