You want to get in touch with us? No problem. We will explain how to do it here.

I have an account

Open ticket

If you have an account with Prepaid-Hoster, you can log in to our web interface using your login details here. Now click on „Open ticket“ in the panel called „#pphstatus“. You will be redirected to our form.

It is important that you provide as many details as possible. This will help you receive a quick and precise response from us.

We usually reply very quickly. However, if it takes us a little longer, please do not be impatient. We are all just humans. But there should always be someone available during peak times.

Avoid opening a second ticket for the same question or opening a ticket asking for the processing status. This only creates unnecessary work and causes you and other customers to wait longer for a response.

I am not a customer yet

If you are not a customer and do not have an account with Prepaid-Hoster yet, you can still contact us. There are several ways to do so:

  • You can create an account and open a ticket as described above.
  • You can send us an email to support at prepaid-hoster dot de. Again, we kindly ask for detailed information!
  • You can contact us on Twitter (, and we will respond as soon as possible. If we follow you, you can also send us a DM.
  • You can ask your question on our official Discord server. But please do not contact employees or customers privately!
  • You can use the contact form below this article.
  • We do not have a support phone (hotline), but we are only