You have trouble by logging in into your customer account or even forgot the data you used? Then there are two opportunities.
Reset the password: If you only forgot your password you can use our forgot-password-feature at the webinterface VionityCP. You can find it after clicking the corresponding button in the login process – or directly at https://whmcs.prepaid-hoster.de/pwreset.php. The webinterface VionityCP is directly connected to your account so changing your password will automatically be updated in all of our systems.
Forgot E-Mail- address: When you forgot your e-mail AND your password please follow this guide: Check all your e-mails with the forgot password feature again. If you found the right one, you will receive an e-mail there sooner or later. Because of the data protection law you won’t get any information about if this e-mail exists in our database. If you still don’t get any e-mail please contact our support via e-mail. This e-mail should contain:
- your full name
- your full address
- a copy of your ID card (Sensitive data/images can of course be blacked out).
Any further steps will be clarified by an employee.
A little hint: A password-tool takes a lot of work off your hands in terms of security and data entry!