You have trouble by logging in into your customer account or even forgot the data you used? Then there are two opportunities.

Reset the password: If you only forgot your password you can use our forgot-password-feature at the webinterface VionityCP. You can find it after clicking the corresponding button in the login process – or directly at The webinterface VionityCP is directly connected to your account so changing your password will automatically be updated in all of our systems.

Forgot E-Mail- address: When you forgot your e-mail AND your password please follow this guide: Check all your e-mails with the forgot password feature again. If you found the right one, you will receive an e-mail there sooner or later. Because of the data protection law you won’t get any information about if this e-mail exists in our database. If you still don’t get any e-mail please contact our support via e-mail. This e-mail should contain:

  • your full name
  • your full address
  • a copy of your ID card (Sensitive data/images can of course be blacked out).

Any further steps will be clarified by an employee.

A little hint: A password-tool takes a lot of work off your hands in terms of security and data entry!