?Outdated server series? means your server belongs to an older package generation, for example KVM 2.0 or KVM 3.0, that we no longer sell. It keeps running as usual, but it does not get every new feature in the control panel.

Why not every new feature?

We develop and test new Cloud Manager features for the current packages. They are not always compatible with older generations, so we do not enable them there.

Can I switch to a current package?

Switching generations is not a regular upgrade. Your server becomes a new product with its own price class. For technical reasons this is only possible via support, and we only offer such migrations in individual cases. Open a ticket if you want to switch.

  • Requirement: There is no open invoice for a renewal of your server at the moment.
  • Windows: The target package needs at least 4 cores and 4 GB RAM.

What happens during the switch

In most cases your server simply keeps running during the switch. Afterwards we recommend a stop and start in the control panel as soon as possible. Only then is the VM reconfigured with the values of the new package, such as the new traffic limit.

You can trigger the stop and start yourself or we do it for you. We agree on that in the ticket.

Not the same: upgrades within your package

You change cores, RAM or storage within your generation yourself in the Cloud Manager, as far as your package offers it: tile ?Resources?, ?Change?, then ?Upgrade/Downgrade?. Then stop and start once in the control panel. More in this article.

Will my old package be cancelled?

Not without notice. Before we cancel an outdated package, we send you several reminders and keep to the notice periods in our terms.