If you’re unhappy with our support you should firstly tell us via the ticket system. Here you describe in detail what’s wrong with the support you received and what we could have done better. As we all know we learn out of mistakes – that means our supporters can also learn out of your feedback. Please also notice that our supporters are already well experienced and usually know what they respond in the support requests.
Of course there can always be days on which our supporters have much to do – so they could not take enough care of your request to your satisfaction.
Optional there is the possibility of contacting the operative management by sending an e-mail to the following address: firstname.lastname@example.org
We will surely answer you!