Tell us directly in the ticket and describe as precisely as possible what bothered you. Concrete criticism is what we learn from most.

What helps us

  • The ticket number in question
  • What you expected and what happened instead
  • Whether it is about response time, tone or the solution itself

On some days there is a lot going on, and a reply takes longer or is shorter than you would like. Just tell us, we look at every case.

Contact the management directly

If you no longer want to write to support, contact the operational management directly: kramer@prepaid-hoster.de. A reasonable request is guaranteed to get a reply there.

Ticket priority

The ?high? priority is meant for emergencies such as a server outage. It triggers an extra notification but does not make regular requests faster.

If you are unhappy with the service itself, read this article.