Convert your test server into a regular KVM Root Server and enjoy benefits like upgrades/downgrades and full ownership. FAQs answered here!
Cancel your server immediately at Prepaid-Hoster. Get partial credit for remaining runtime. Find out which servers you can cancel and how to do it here.
Discover how to use and manage your donation link with Prepaid-Hoster.de and learn about any rules or restrictions associated.
Learn how to change your billing address or company name on invoices, specify a VAT ID, and adjust existing invoices as needed. Reach out to our customer support for assistance.
Learn about how VAT is charged for Vionity services, and when it will be shown on your invoices.
Learn about credit validity on our platform and how it is affected by GDPR regulations.
Find all the necessary information about server extension in this article. Learn about automatic renewal, cancellation, and payment methods.
Explore our FAQ section to understand our server billing cycles, the discounts offered, and how to change your billing cycle.
Learn about the fees associated with our different payment methods, including a 13% fee for using Paysafecard. Choose whether to add the fee to your transaction or deduct it from your later balance.
Learn how to set up automatic balance top-ups at Prepaid-Hoster using either PayPal or a standing bank order.
Discover key information on pricing for our various services such as server activation, software installation, backup creation, and more!
Revoking your order is possible within 14 days. Contact our support for assistance with any product issues. Read our valid cancellation policy here.
Find answers to common questions about credit card payments on our platform, including information about our rules and procedures for ensuring legitimacy.