The invoices for our servers, domains and licenses are generally paid with your account credit. Since VAT is already charged when you top up your account, it is not charged on the service invoices. For this reason, no VAT will be shown on some of your invoices.

Therefore applies:

  • Top up credit: Value added tax shown
  • Buy/renew server: No VAT shown

(Where) can I get invoices with VAT?

Yes, when you make a transaction or top up your account balance, VAT will be shown and included on the corresponding invoice. You can download these invoices from the web interface at https://www.vionity.de/clientarea/my/transactions.

Overall, it is normal that invoices for our servers, domains and licenses do not include VAT, as this is already charged when you top up your credit.

If you have further questions about your invoices or need an invoice with VAT, you can always contact our customer support.