You can revoke your order within 14 days. The value will then go back to the originally used account.

This may not be the best solution so please contact our support if you have trouble with one of our products. We will try to help with every problem that occurs.

Right of withdrawal

Here you can find the complete and valid cancellation policy: https://www.prepaid-hoster.de/info/widerrufsbelehrung.html

What we need to know

  • Order number or name of the services
  • Order date
  • E-mail address of your customer account
  • Your full name
  • Your address
  • The current date

What you need to notice

  • We have an instant cancellation feature in our webinterface. Please prefer this whenever possible.
  • A revocation is impossible when your server has been suspended due to violation of our terms and conditions.
  • The processing of your revocation can take up to 14 days.
  • We can not provide revocations for domains due to the personalisation.
  • We can only provide a revocation if you have paid by bank transfer, PayPal or credit card. A repayment of paysafe cards is not possible without detours due to the Money Laundering Act.