Kategorie: Accounting (EN)

No, as a pre-paid hoster, you are not committed to paying the bills. You can ignore payment notifications or manually cancel the service through the web interface. If you do not cancel, our system will automatically renew your service using your account's available credit. However, if you do want to discontinue your service, you should cancel at least seven days beforehand to avoid credit being used for the invoice. To cancel, either ignore payment notifications or deposit a manual cancellation through the web interface. For further assistance, please contact our support team.

Yes, a permanent discount stays when you upgrade. Only the prorated surcharge until the end of the current period is charged without discount. With example.

Learn how and when you can automatically renew your service, and what to do if your server doesn't renew. Get notified via email and find invoices in the client area.

5 to 500 euros per top-up, at most 750 euros in your account. Only top up what you need: credit is refunded only in extremely rare cases.

Can you get a refund for your credit at Prepaid-Hoster? Find out about our credit refund policy here.

Find answers on how to top up your balance using Paysafecard, its regulations and fees, and how to handle issues with your Paysafecard account.

If you have cancelled the credit charging process, simply ignore the invoice. Our support team can also cancel it upon request. However, for bills provided by your own service, ignoring it and leaving it unpaid will lead to the suspension and deletion of your server or service. You can easily cancel the service yourself through the web interface.