If your Windows server shows an error in the web interface that it is not reachable, you have the following options.

We have detected that your server seems to be unreachable at the moment

First of all, please check if your server is turned on.

Then you can check if the server is really down:

First check with a ping to your IP address, then check if your server is reachable via Remote Desktop. If both checks are negative, connect to your server via VNC. If this doesn’t work either, it’s time to open a support ticket. We will help you as soon as possible.

If all services of your Windows server work fine, but the ping does not, use the following solution.

Windows does not respond to pings by default. We have to enable this in the firewall first. For this you can execute the following command via remote desktop as administrator on the Windows server:

netsh advfirewall firewall add rule name="All ICMP V4" d

After running this command on the server (not on your local machine), the Windows server should respond to pings and the error message in the web interface should disappear after a while.

If you have any questions, don’t hesitate to contact us.