With WinMTR we can track what ping you have to your server and what points a ping packet passes between your PC and your server.
This helps us to analyze where a problem with ping or packet loss occurs. Because unreachability is not always a general network problem at our server.
Download the program „WinMTR“ from here: https://sourceforge.net/projects/winmtr/files/latest/download
Unpack and start
Unpack the ZIP archive on your desktop and open the file WinMTR-v092\WinMTR_x64\WinMTR.exe
Now find the IP address of your virtual server. Copy it and enter it into the „Host“ field. Then click on „Start“.
Now please wait about one minute. The program works now and checks the connection to your server every second by pinging.
After about one minute you can stop the process.
Use the „Copy text to clipboard“ function to save the result to your clipboard. Then paste the text into your ticket. If it looks a bit unformatted, that’s not a big deal. We can still evaluate the data.
Thank you very much for your help!