Please note that according to the product terms and our general terms and conditions, you are obligated not to overload your services. Therefore, it is important to use your server properly and adjust your usage behavior accordingly. This topic is particularly relevant for virtual and dedicated servers.

To evaluate the load, we generally consider the server’s so-called load. The load is a comprehensive indicator of the server’s usage and includes CPU, I/O, and RAM usage, among others. As a general rule, the load should roughly be 1.25 per core. This is also the maximum limit allowed by us. Of course, it is possible that the server’s usage may temporarily exceed this limit. As long as it stays within reasonable limits, you don’t need to worry.

If, however, we determine that your server has a significantly high usage or it remains overloaded for a prolonged period of time (~one hour), we will unfortunately have to suspend your server. We use an automated system that constantly monitors the load of all servers and assigns points to each server, similar to the driving record in Flensburg. We have no influence on this system.

If your server has been overloaded and subsequently suspended, you need to contact our support. We will explain the product terms and the next steps to you again. After that, we will reactivate your server if you agree to comply with our general terms and conditions. In case of repeated suspensions, we reserve the right to terminate the contract.

P.S.: While this limit does not generally apply to KVM servers, they can still be suspended due to overload. This usually happens when mining software or continuous usage of 100% is detected over an extended period of time. Windows servers, in particular, are susceptible to this. So please make sure not to continuously use the full performance of your server.