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Can you get a refund for your credit at Prepaid-Hoster? Find out about our credit refund policy here.

Revoking your order is possible within 14 days. Contact our support for assistance with any product issues. Read our valid cancellation policy here.

Learn about our new generation of configurable KVM Root Servers and pricing structure enhancements.

Learn about why your server may be unreachable and how to solve it with our FAQ guide. Discover common reasons such as server overload, abuse reports, SSH port changes, and more. Contact our support team for assistance.

Learn about the potential causes of sudden server shutdown and what to expect from our goodwill and warranty policies. Stay informed with status updates at status.prepaid-hoster.de.