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Connecting domain with TeamSpeak
Domains (EN) · 23.01.2023

Connect your domain to a TeamSpeak 3 server with these simple steps. Log in to the web interface, select your domain, go to DNS settings, and create a TeamSpeak SRV entry. Save the form and wait up to 24 hours for it to take effect. Contact our support if you need assistance.

Why does my invoice not have VAT?
Accounting (EN) · 30.05.2023

Learn about how VAT is charged for Vionity services, and when it will be shown on your invoices.

Do I have to cancel my domain?
Domains (EN) · 14.07.2022

No, you don't have to cancel a domain manually. If the renewal bill is not paid, the domain will be terminated automatically. Find out more about cancelling a domain.

How can I change the hostname of my server?
Virtual Server (EN) · 25.01.2023

Learn how to change the hostname of your vServer with our simple guide. Follow the steps and change the hostname in the field provided. The new hostname will be set immediately.

Do I have to cancel my prepaid server?
Accounting (EN) · 06.07.2022

No, as a pre-paid hoster, you are not committed to paying the bills. You can ignore payment notifications or manually cancel the service through the web interface. If you do not cancel, our system will automatically renew your service using your account's available credit. However, if you do want to discontinue your service, you should cancel at least seven days beforehand to avoid credit being used for the invoice. To cancel, either ignore payment notifications or deposit a manual cancellation through the web interface. For further assistance, please contact our support team.

Can I have a domain name changed afterwards?
Domains (EN) · 23.01.2023

In unserem FAQ-Bereich beantworten wir die Frage, ob es möglich ist, die bereits gemietete Domain xyz.de in abc.de zu ändern. Aus technischen Gründen ist dies leider nicht möglich. Bei uns wird eine Domain für ein ganzes Jahr bei der entsprechenden Registrierungsstelle für den Kunden registriert. Obwohl es in der Regel möglich ist, die Besitzerdaten und Konfigurationen der Domain jederzeit zu ändern, ist es nicht möglich, den Domainnamen selbst zu ändern. Bei weiteren Fragen stehen wir Ihnen gerne zur Verfügung.

I do not have the correct bandwidth, why?
Virtual Server (EN) · 25.01.2023

Get up to 600 MBit/s network bandwidth for virtual servers at default. Contact support if upload and download speeds don't match. Learn more about MBit/s and MB/s.

How do I create a subdomain with a different IP address?
Domains (EN) · 23.01.2023

Learn how to use the DNS Manager in the web interface of Prepaid-Hoster to point your domains to certain IP addresses and set up new subdomains.

Create and Use SSH Key
Virtual Server (EN) · 27.08.2023

Learn how to create and use an SSH key for a secure connection to your vServer in this in-depth guide.

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