Search: renewal

Can I renew my server in advance?
Accounting (EN) · 30.05.2023

Find all the necessary information about server extension in this article. Learn about automatic renewal, cancellation, and payment methods.

If I upgrade my server – is the discount still active?
Accounting (EN) · 06.07.2022

Don't worry about losing your permanent discount when upgrading - it will remain active for future renewals. However, the partial settlement of the upgrade won't include the discount until the next cycle starts. Contact our support team if you have any questions.

Do I have to cancel my domain?
Domains (EN) · 14.07.2022

No, you don't have to cancel a domain manually. If the renewal bill is not paid, the domain will be terminated automatically. Find out more about cancelling a domain.

Do I have to cancel my prepaid server?
Accounting (EN) · 06.07.2022

No, as a pre-paid hoster, you are not committed to paying the bills. You can ignore payment notifications or manually cancel the service through the web interface. If you do not cancel, our system will automatically renew your service using your account's available credit. However, if you do want to discontinue your service, you should cancel at least seven days beforehand to avoid credit being used for the invoice. To cancel, either ignore payment notifications or deposit a manual cancellation through the web interface. For further assistance, please contact our support team.

Will my service be automatically renewed?
Accounting (EN) · 06.07.2022

Learn how and when you can automatically renew your service, and what to do if your server doesn't renew. Get notified via email and find invoices in the client area.

Can I pay for my service later?
General · 28.08.2023

Paying for our prepaid services and servers at a later date is possible without any hassle. Receive an invoice seven days before expiry and settle it with credit to avoid server suspension. After a transition period of approximately six days, unpaid services will be deleted.

My Domain Was Deleted. What Now?
Domains (EN) · 09.08.2024

Learn about domain expiration and deletion in this FAQ article. Understand the cost of restore fees and the process to request a domain renewal.

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