{"data":{"external_id":1570,"slug":"my-plesk-access-is-not-working-what-to-do","title":"My Plesk access is not working, what to do?","content":"In this article we describe what you can do if your Plesk access is not working.\nYou already have another Plesk account\nIf you have already purchased a Plesk account with your customer account, then you will find every further web space package in this first account. This is also the case if your old web hosting package has been terminated for a longer period of time.\nYou have forgotten your password\nNo problem. Just go to the login page of the Plesk web interface and request a new password.\nThat didn’t help, now what?\nNo problem! Just log in to the Vionity web interface and write us a support ticket. We will help you quickly and in most cases give you the username and a new password. However, we can only process such a request if it was sent from your customer account.","schema":null,"facts":[],"links":[{"type":"external","url":"https:\/\/support.prepaid-hoster.de\/faq\/de\/webhosting\/wo-finde-ich-die-webspace-verwaltung.html","data":{"title":"Wo finde ich die Webspace-Verwaltung? | Prepaid-Hoster Support","meta_description":"Hier erf\u00e4hrst Du, wie Du das Plesk Webinterface f\u00fcr Webhosting erreichst und Dich einloggen kannst. Mehrere Webhostings verwalten? Beachte unbedingt unsere Hinweise.","meta":[]}}]}}