{"data":{"external_id":2455,"slug":"my-rdp-password-is-not-working","title":"My Windows RDP password isn’t working","content":"You’re trying to access your server but it’s not working? You’re receiving a message that the login credentials are incorrect? Don’t worry! We’re here to help you. Let’s work together to get RDP access to your Windows server.\nCheck the installation\nIf you order a Windows server from Prepaid-Hoster, it will initially be delivered with a Linux system. You need to install Windows on the server through the web interface. In the Cloud Manager, „Windows Server“ should be selected in the operating system field. If not, perform the Windows installation first.\nVionityCP server info with login credentials\nDefault login credentials\nYou can find your login credentials in Vionity in the Cloud Manager.\nIP Address\nSee welcome email\/web interface\nUsername\nAdministrator\nPassword\nSee welcome email\/web interface\nWindows Server login credentials\nTroubleshooting\nCheck the username\nRemote Desktop – Incorrect login data\nMake sure you enter the correct username. By default, this should be either Administrator or LocalAccount\\Administrator. Sometimes a typo or incorrect capitalization can be the cause.\nReset the password in the web interface\nIf you’re sure that the username is correct but the password still isn’t working, you can reset it in the web interface. Log in to your Prepaid-Hoster account, navigate to the RDP settings, and reset the password to the default value. After that, you can log in with the new password.\nUse IP address instead of hostname\nTry using the direct IP address of the server instead of the hostname. In some cases, this can solve connection problems caused by DNS or network issues.\nOther common sources of errors and solutions\nTypos: Double-check that you entered the password correctly. Pay attention to uppercase and lowercase letters.\nSpecial characters: Sometimes certain characters in the password can cause problems. Try using a simpler password without special characters to narrow down the issue.\nConnection settings: Verify that your network settings are correct and that you have a stable internet connection.\nIf the above steps don’t solve your problem, you can contact Prepaid-Hoster support. Prepare all relevant information to expedite the process. The exact error message you receive during login will be crucial \u00e2\u0080\u0093 preferably send it to us.","schema":null,"facts":[],"links":[{"type":"faq","url":"https:\/\/support.prepaid-hoster.de\/faq\/en\/first-steps-en\/windows-server-getting-started.html","data":{"post_id":"56338","post_slug":"windows-server-getting-started","post_cat_id":"15"}}]}}