{"data":{"external_id":980,"slug":"is-there-an-installation-service","title":"Do you offer an installation service\/remote hands?","content":"We are happy to perform paid work on your server.\nCosts\nMon-Fri: \u00e2\u0082\u00ac15 per started 15 minutes.\nSat, Sun, Holidays: \u00e2\u0082\u00ac30 per started 15 minutes.\nThese fees apply for any kind of work on your server, such as manual backups, configurations, or installations.\nWhether and when we intervene is entirely up to our technician.\nWe generally handle the following installations:\nKeyhelp\nNextcloud\nLinuxGSM Gameserver\nLatest Java version\nMySQL\/Mariadb server\nTeamSpeak 3 server\nOther well-known software\nInstallation of supported ISOs on KVM servers\nWindows Server 2019\nWindows Server 2016\nUbuntu, Debian, CentOS\nWe do not guarantee proper functionality during installation. This especially applies to untested operating systems. The installation by a supporter\/technician does not exempt the customer from the obligation to secure their server. Each customer is responsible for the security of their server.\nCheck out our Game-Server Cloud for virtual servers if you want to install a TS3 server, an MC server, CS:GO server, or an Ark server. This works perfectly with just a few clicks.\nWe do not offer individual installation\/configuration of:\nMinecraft servers\/gameservers\nOpenVPN\/VPN servers\nMail server configurations\nCustom software\nIf you need something else, please let us know via ticket. If a technician is familiar with it, we can fulfill your request.\nPlease note that we charge a fee for each individual installation, as a technician needs to be deployed. Since we work with the prepaid system, there must be sufficient credit available before the intervention.\nThe intervention usually takes place on workdays during our office hours. Please also note that we require access to your server\/webspace and may need additional access in order to complete the task.\nHow to plan an intervention\nIf you need help with installing software, please open a ticket with the desired details. A staff member will then send you an offer if we can perform the intervention for you. If you would like to accept the offer, please top up your credit and notify us in the ticket that you have done so. We will then deduct the credit and carry out the intervention. Please note that there is no guarantee that we will successfully perform the intervention. In this case, we unfortunately cannot refund your credit. However, our technicians will do their best.","schema":null,"facts":[],"links":[{"type":"external","url":"https:\/\/www.prepaid-hoster.de\/gameserver-mieten.html","data":{"title":"Gameserver mieten, zwanglos & einfach - Prepaid Hoster","meta_description":"Jetzt Gameserver mieten & sofort zocken! Miete Dir unsere Gamecloud & installiere mehrere Gameserver, die Du alle gleichzeitig nutzen kannst! Kurze Laufzeiten!","meta":[]}}]}}