{"data":{"external_id":1429,"slug":"vcp-cannot-connect-to-the-game-server","title":"VCP cannot connect to the game server","content":"It can happen that VCP cannot connect to the game server. This has several possible sources.\nSSH port was changed\nIf you have changed the port of your SSH server after installing a game server, VionityCP can no longer connect to your vServer. Please contact support so that we can enter the change for you in the Game Server Manager. This usually takes only a few minutes.\nFail2Ban hat VCP gesperrt\nIt is possible that Fail2Ban has blocked the IP addresses of the Game Server Manager. This can happen if you have installed Fail2Ban manually. If you did not do this, you can skip this section. Check this by stopping Fail2Ban. This can be done with „systemctl stop fail2ban„. Now refresh the game server manager (F5 or CTRL + R). If now a connection can be established, you know the problem. We will solve this in a moment, but first restart Fail2Ban: „systemctl start fail2ban„.\nExecute the following code to add the IP addresses of VionityCP to the list of ignored IP addresses for Fail2Ban:\nsed -i '\/#ignoreip\/c\\ignoreip = 127.0.0.1\/8 ::1 213.32.61.245 5.196.40.137' \/etc\/fail2ban\/jail.conf\nNow restart Fail2Ban with the command „systemctl restart fail2ban“ – now you can continue to use the Game Server Manager without any problems.\nThe server is overloaded\nIt can happen that your server overloads and therefore does not respond fast enough to the requests of the Game Server Manager. First check the load of your server. You can view this in the cloud manager. If your server is overloaded, it will be displayed there. An overload can occur if the vServer is too weak for your game server, there is an overload of the RAM or many files are processed by the game server. Contact the support if you need help to reduce the load.\nThe server is shut down\nPlease go to the Cloud Manager and check the status of your vServer. If it is stopped or shut down, VCP cannot access it. Start the vServer so that you can get access to the game servers again. Please note that you have to wait 1-2 minutes after the start until a connection can be established.\nThe problem is not solved\nContact our support. We have insight into further error messages. We are happy to help you quickly!","schema":null,"facts":[],"links":[{"type":"external","url":"https:\/\/www.prepaid-hoster.de\/vserver\/vserver-mieten.html","data":{"title":"vServer mieten unter 2 Euro - Leistungsstark & sofort online","meta_description":"vServer mieten \u00e2\u009c\u0093 Online in 60 Sekunden \u00e2\u009c\u0093 Online-Verwaltung \u00e2\u009c\u0093 Prepaid \u00e2\u009c\u0093 Linux \u00e2\u009c\u0093 Jetzt 7 Tage kostenfrei testen","meta":{"":"https:\/\/www.prepaid-hoster.de\/vserver\/vps-hosting.html","theme-color":"#01205f","keywords":"vserver mieten, vps mieten, linux vps, virtuellen server mieten, vserver kaufen","robots":"index,follow","twitter:card":"summary_large_image","twitter:title":"vServer mieten unter 2 Euro - Leistungsstark & sofort online","twitter:description":"Miete Deinen eigenen\u00c2\u00a0vServer in wenigen Minuten! Von Prepaid-Hoster.de: \u00e2\u009c\u0093 Online in 60 Sekunden \u00e2\u009c\u0093 Online-Verwaltung \u00e2\u009c\u0093 Prepaid \u00e2\u009c\u0093 Linux \u00e2\u009c\u0093 Jetzt 7 Tage kostenfrei testen","twitter:url":"https:\/\/www.prepaid-hoster.de\/vserver\/vps-hosting.html","twitter:image":"https:\/\/www.prepaid-hoster.de\/_Resources\/Persistent\/f\/2\/8\/5\/f28526aad02b19ba4ddb000a6b3a0f3066ae3957\/pph-vorschaubild-600x600.png","x-violytics-page-type":"kramer.pph:Document.ProductLandingPage","viewport":"width=device-width"}}}]}}