{"data":{"external_id":2347,"slug":"immediate-canncellation","title":"How can I cancel my server immediately and receive a refund?","content":"If you want to cancel your server immediately, it’s no problem with us. On the web interface, you have the option to return your server (starting 24 hours after your order). You will get a prorated refund for the remaining time of your server. Within the first 30 minutes after the order, you can return your server without any fees.\nWhich server can be canceled per second?\nCancelling per second is possible for the following servers:\nKVM Configurable 2.0\nKVM Configurable 3.0\nWebhosting (Plesk)\nCancelling per second is not possible for the following services:\nDedicated Server\nSmart Value Root Server (Packages)\nLicenses\nHow can I cancel my server?\nLog in to the web interface and find the server you want to cancel immediately in the navigation bar. Go to \u201cInformation\u201d. Then click on \u201cCancellation Management\u201d.\n    \n  \nA new form will now open, where you can select \u201cDelete immediately & receive remaining credit\u201d. You will then see how much credit you will get back.\n    Cancellation Form\nCancel Server\nFill out the form step by step:\nSelect \u201cImmediate Cancellation\u201d\nSelect a suitable cancellation reason\nRate this hosting\nRate your experience with the support\nSelect \u201cI confirm that I want to cancel this service at the end of the term. I do not want a renewal\u201d.\nClick on \u201cConfirm Cancellation\u201d.\nNow you just need to submit the cancellation. After a few seconds, we will have canceled the server and credited the remaining balance (remaining time) to your credit account. Please note that we charge a small fee for the cancellation.","schema":null,"facts":[],"links":[]}}