{"data":{"external_id":1044,"slug":"do-i-have-to-cancel-my-prepaid-server","title":"Do I have to cancel my prepaid server?","content":"To say it directly: No! As the name says we are a hoster where you pay in advance. So you are not commited to pay the bills even if you get the following notifications per e-mail:\nNotification before expirationSecond notification before expirationService is locked (late payment)7 days until the service will get permanently deleted\nIf you want to discontinue your domain or server you could either ignore these e-mails or deposit a manual cancellation in the web interface.\nOur system is using the available credit on your account to renewal the service automatically. That’s why you should cancel unwanted server- or domain-renewals at least seven days beforehand, so your credit won’t be partly used in the invoice. If this happens to you, you can remove the credit from unpaid invoices from the webinterface. Feel free to contact our support in any other case.\nSo in conclusion there are two ways to cancel your service:\nYou just don’t pay the bill and phase out the serviceYou cancel the service in the webinterface","schema":null,"facts":[],"links":[]}}