{"data":{"external_id":1035,"slug":"can-credit-get-payed-out-again","title":"Can credit be refunded?","content":"Can I cash out my credit?\n      Short answer: Almost never.\n      Long answer: According to Article 3 of our Terms, refunds are not allowed while the contract is active or during the cooling\u00e2\u0080\u0090off period. Even after the contract ends, there are many formal obstacles. This is not like a checking account, but a prepayment for services.\n    \nWhat types of credit are affected?\n        Regular loaded credit:\n        A refund is only considered after the contract ends and only if there are no other pending charges, special conditions, or ongoing bookings.\n        \u00e2\u0086\u0092 Refunds are processed using the same payment method used to load the credit. Other methods (e.g. a third party’s bank account) are not allowed.\n      \n        Special credit (e.g. from promotions, donations, goodwill, or cancelled contract parts):\n        Never refundable. These funds are designated for a specific purpose and, according to our Terms (Article 3, paragraphs 4 and 5), are legally separate from regular credit.\n      \nWhat about Paysafecard or other „anonymous“ payment methods?\n      Credit loaded with Paysafecard cannot normally be refunded. Only in rare cases, after a full identity verification (including proof of ownership of the Paysafecard) and with a bank account that exactly matches your name, will we consider a refund \u00e2\u0080\u0093 but we cannot promise it.\n    \nI still want a refund. What should I do?\n      If you have a valid reason (for example, accidentally loading a very high amount), you can request a refund only after the contract ends and under the following conditions:\n    \n        Send a written request to auszahlung@prepaid-hoster.de including:\nA copy of your ID (both front and back)\nProof of the original payment method\nProof of a bank account with your name exactly as registered\n        Wait for our accounting team to complete the review (this may take up to 14 days).\n      \n        A refund will only be made if the legal conditions are completely clear.\n      \nOur advice: Only load what you plan to use.\n      Since the credit is only used to pay for services, we strongly recommend loading only the amount you are sure you will use. A refund on request is not provided by our Terms.\n    \nDoes my credit ever expire?\n      No. Even if you do not use your account for a long time, your regular loaded credit remains valid indefinitely. However, special credit may expire, especially if your account is closed or the contract ends \u00e2\u0080\u0093 please see Article 3, paragraph 5 of our Terms.","schema":null,"facts":[],"links":[{"type":"faq","url":"https:\/\/support.prepaid-hoster.de\/faq\/de\/buchhaltung\/wie-lange-ist-mein-guthaben-gueltig.html","data":{"post_id":"56384","post_slug":"wie-lange-ist-mein-guthaben-gueltig","post_cat_id":"3"}}]}}